Frequently Asked Questions
Everything you need to know about shopping at The Official Kangol Store.
How do I determine my correct Kangol hat size?
To find your perfect fit, measure the circumference of your head about one inch above your eyebrows. Please refer to our comprehensive Size Guide located on each product page to match your measurements with our S, M, L, and XL sizing.
What is your return policy for headwear?
We offer a 30-day return policy for all unworn items with original tags attached. For hygiene reasons, hats must be returned in their original condition and packaging to be eligible for a full refund.
How should I clean and maintain my Kangol hat?
Care instructions vary by material. Wool and felt hats should be spot cleaned with a damp cloth or a soft hat brush. Bermuda and Tropic fabrics are often hand-washable. Always check the specific care label inside your hat for the best results.
Do you offer international shipping?
Yes, we ship globally. Shipping costs and delivery timelines are calculated at checkout based on your destination. Please note that international orders may be subject to local customs duties and taxes.
How can I verify that my Kangol product is authentic?
The Official Kangol Store only sells 100% authentic merchandise. Each hat features our signature kangaroo logo and an internal branded label. Purchasing directly from our official site ensures you are receiving genuine heritage headwear.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure and seamless checkout experience.